Re: Change recipient for an open Service Desk incident

Thanks for the reply,

I followed your tip I found an action "YLFN0001_ADVANCED_MSG_TRANF_GF" that calls the method "AI_SDK_MSG_DISPATCH" and this method shows a parameter that points to a business partner, I edited this business partner modifying the email and did a test and incident is still referred to the old recipient, any other tips?